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- Community FAQ
Community FAQ
About Community Account
- Is registration free?
- I registered for getting the temporary portalgraphics ID, however I haven't received the confirmation Email yet.
- I cannot log in with the User ID and Password that I used to use.
- I would like to do "User Transfer," however I forgot the User ID and Password for the old community.
- I would like to transfer multiple accounts from the old community.
- I forgot my portalgraphics ID.
- I would like to close my account.
About Contribute
- What kind of file format should I use when I upload the illustration?
- What is the maximum file size that I can upload?
- I cannot upload my illustration.
- My uploaded file is not displayed on the website.
- Event file cannot be played.
- Can I upload an illustration created in Photoshop, SAI, or other graphic software?
- I would like to upload an illustration created in a openCanvas trial version or COMIC ART CG illust.
About Community Account
- Is registration free?
- It is free to get portalgraphics ID and the community account, even if you do not have the openCanvas program.
- I registered for getting the temporary portalgraphics ID, however I haven’t received the confirmation Email yet.
- After completing registration, you’re supposed to get the confirmation Email from portalgraphics. If you don’t receive the Email, please check your junkmail box to make sure. If you cannot find the Email even then, please contact us.
- I cannot log in with the User ID and Password that I used to use.
- You cannot log in with the User ID and Password created in the old community site, "PGN User Community." Please log in with the portalgraphics ID (Email address) and Password. Please refer to "Create a new account/ User Transfer" for transferring DATA from the old community.
- I would like to do "User Transfer," however I forgot the User ID and Password for the old community.
- Please refer to the old community password re-issuance in the "Create a new account/ User Transfer" page.
- I would like to transfer multiple accounts from the old community.
- Currently, you can manage one account only per the portalgraphics ID. We are planning to be able to manage multiple accounts under one portalgraphics ID in the future. If you have multiple accounts from the old community, please transfer one account that you will use mainly for the moment and hold on to transfer the rest.
- I forgot my portalgraphics ID.
- Please go to "Password Re-issuance" page to re-issue the password.
- I would like to close my account.
- 「Please go to "Create a new account/ User Transfer" page to close an account.
About Contribute
- What kind of file format should I use when I upload the illustration?
- You can upload unlocked event files save in openCanvas program, such as .oe* / .cne / .wpe. Please note that you cannot upload files saved as .jpg/ .gif/ .png.
- What is the maximum file size that I can upload?
- Currently, it is 32 MB. Larger than 32 MB will not be uploaded.
- I cannot upload my illustration.
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Please note the below matters;
- Was the file saved as "unlocked event file"?
You can upload "unlocked event files" only. Please upload the files saved as "Save as Event File." - Are you using anything other than the alphabet and numbers for the file name?
You can only use the alphabet, numbers, and underscore for a file name. Other than these are not accepted, including a blank space. This also applies to a folder name. Please make sure that you are not using other than above letters. - Haven’t you uploaded the same file name before?
If you have uploaded the same file name before through any openCanvas versions, you will not be able to upload the file. And also, if you try to upload the same name and size file within a month from last time, our community site will skip the rendering process without asking. In order to avoid this problem, please change the file size by adding more event or so, or change the file name. - Are you trying to upload an image created in other than openCanvas program, with the openCanvas trial version?
You cannot bring in following images with the trial version;
-Scanned images
-Copied & pasted images
-JPEG, BMP etc. images files other than openCanvas format - May your computer security setting be too high?
If you use a security software, such as Firewall, etc., please try to make it invalid at uploading. Depending on your LAN environment, you may not be able to upload a file. Please consult with your LAN manager.
Please refer to "How to upload an illustration" for the uploading procedure.If you do above matters all correctly and still cannot upload a file, please contact us. - Was the file saved as "unlocked event file"?
- My uploaded file is not displayed on the website.
- Once the portalgraphics community site receives an uploaded event file, rendering server will play back the event file automatically. Therefore, longer playing-back time gets later display time.Also if many people try to upload at the same time, it gets delayed.
After the completion of uploading, a message will be displayed in your uploaded illustration management page. Please hold on until the rendering is completed.Please contact us if you do not see a message after several hours.- Event file cannot be played.
- If you do not have the drawing replay file (such as you pasted an image from somewhere else) or there is an error, you will not be able to play back the drawing procedure. Please verify if you have the drawing replay file. Depending on the drawing, playing-back may be ended in the middle of the process.
- Can I upload an illustration created in Photoshop, SAI, or other graphic software?
- It is no problem if you use other graphic software for partial editing/ painting/ drawing. However if you do not use the openCanvas program at all, please refrain from doing so.
- I would like to upload an illustration created in a openCanvas trial version or COMIC ART CG illust.
- You can upload your illustration created in a trial version. After the expiration of trial version, you can still upload your saved file. However, due to the limitation of the trial version, you cannot bring in images created in other than openCanvas, such as scanned, copied/pasted images, etc.COMIC ART CG illust users can upload files as well*.*We currently accept version 2 only.
About Community Function
- What is an Event File?
- It is a file recorded a drawing procedure. By clicking "Event File" on a screen, you can download the file. You need the openCanvas program to reply an event file.
- I cannot download an event file.
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- Security setting of your internet browser may be too high. If you set up your internet browser security too high, you may not be able to download a file. Please try the following (for Internet Explorer);
- From the menu, "Tool" > "Internet Option" and open "Security" tab.
- Choose "Internet" icon.
- Click on "Default Level" and "OK."
- There are other possibilities that the Security Protection Software or LAN setting may block from downloading. Please verify.
- If you receive the message saying; "Access to specified device, path, or file has been rejected," you may be able to download by right-clicking on the download button, and select "Save Target As."
- I cannot play a movie.
- In order to play a movie, you need to have the latest version of Adobe Flash Player in your computer. Please download/install Flash Player if you do not have.
- I cannot use the functions.
- In order to leave a comment, to give feedback, to send a message, you need to have your community account. Please see "Create New Account/User Transfer" to set up your account.
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