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Program opens then grey screen

タイトル Program opens then grey screen(ID:1957 )
進捗 質問中
更新日 2021-10-13 17:49:08
投稿者 Diane
カテゴリ 機能質問
  • 製品名: openCanvas ver7.0.25 ( Latest )
  • OS:その他のOS ( 製品サポート外 )
  • RAM:4.00G~
  • タブレット:XP-PEN
詳細 Hello,

I started using opencanvs since less than a year (around 10 months), but it doesn\'t work anymore. I use an acer aspire A315-21G with Windose 10 Familly. When I start the app, it opens but then it stays as if it were half working :

the upper bar with file, edit, image... is visible but not functionnal

the dismiss and reduce buttons work but the close button doesn\'t, I can\'t stop the program unless I turn off the computer

when I press on open, I can choose a file but it doesn\'t open it

the lower bar is also here (with: off, tablet 1, tablet coordinates) and I can change those settings, even though I don\'t now what it\'s used for

I joined a screenshot of what it looks like.

I\'ve already turrned off and on my computer sevral times, I let it run out of battery too, I don\'t know what to do anymore, if I could receive help I would be gratefull.
I also hope that I\'m clear enough since english is not my native language.

Thank you,
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Program opens then grey screen」へのレスポンス&情報共有 ( 1 )

運営/開発者より ID : 3162 / 名前 : サポート / 2021-10-01 16:52:00
Thank you for the inquiry.

Please try the following:

- Re-install openCanvas
1. Download the installer (
2. Right click on the installer
3. Select \"Run as administrator\" from the popped-up menu.

- Run as adminstrator
1. Close openCanvas if it is open.
2. Right-click on openCanvas .exe file.
3. Select \"Run as administrator\" from pop-up menu.

- Delete the settings folder
1. Close openCanvas if it is open.
2. Go to \"C:\\Users\\{UserName}\\Documents\\PGN\"
3. Delete \"openCanvas7 \" folder

If you have a backup of the preset folder, delete it as well. (ex: One Drive. etc)

Best regards,


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